Return Policy

At MRVARELL, we want you to shop with confidence. If you are not completely satisfied with your purchase, we're here to help.

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

Be unused and in its original condition.
Include all original accessories, manuals, and components.
Be returned in its original packaging whenever possible.

Products that are damaged due to misuse, missing parts not caused by our error, or returned in an unsuitable condition may not qualify for a refund.

2. How to Request a Return

To begin a return, please contact us at:

📧 contact@mrvarell.com

Please include:

Your order number
The reason for your return
Photos of the product if it is damaged or defective (if applicable)

Our support team will provide return instructions if your request is approved.

3. Damaged or Defective Products

If your order arrives damaged, defective, or with missing parts, please contact us within 7 days of delivery.

Please provide:

Your order number
A description of the issue
Clear photos of the product, packaging, and shipping label

After reviewing your claim, we will arrange an appropriate resolution, which may include a replacement, replacement parts, or a full refund where applicable.

4. Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved:

Refunds are issued to your original payment method.
Processing typically takes 1–3 business days after inspection.
Depending on your payment provider, funds may appear within 5–10 business days.

Original shipping charges are non-refundable unless the return is due to our error or the product arrived damaged or defective.

5. Return Shipping

If you are returning an item because you changed your mind, you are responsible for the return shipping costs.

If the return is due to a damaged, defective, incorrect, or incomplete order, we will provide an appropriate solution at no additional cost to you.

6. Non-Returnable Items

The following products cannot be returned unless they arrive damaged or defective:

Custom-made or made-to-order products.
Personalized products.
Special-order items identified on the product page.
Used consumables and accessories.
Products that have been used, altered, or damaged after delivery.
Items marked as Final Sale or Non-Returnable on the product page.

7. Manufacturer Warranty

Many products sold by MRVARELL are covered by the manufacturer's warranty.

If your product develops a manufacturing defect after the return period, please contact us at contact@mrvarell.com. We will assist you with the applicable warranty process whenever possible.

Warranty coverage, duration, and conditions vary by manufacturer.

8. Incorrect Shipping Address

Please verify your shipping address before completing your order.

If an order is returned because the shipping address provided was incorrect or incomplete, additional shipping charges may apply to resend the package.

9. Contact Us

If you have any questions regarding returns or refunds, please contact us.

MRVARELL
Operated by Webtrade Management Limited

RM 705, 7/F FA YUEN COMM BLDG
NOS 75–77 FA YUEN ST
Hong Kong